Akasa Air has topped the list of airlines based on the on-time performance (OTP) matrix. According to the Ministry of Civil Aviation, Akasa Air’s OTP stood at 78.2% for the month of November 2023. Indigo came in second at 77.5%. SpiceJet had the worst OTP of 41.8%. Vistara came in third at 72.8% while Air India was the second worst at 62.5%.
The On-Time Performance of domestic airlines at four metro airports – Bangalore, Delhi, Hyderabad, and Mumbai – has been calculated.
In November 2023, the overall cancellation rate for scheduled domestic airlines was 0.73%. Fly Big reported the highest rate at 7.64%, while Air India recorded the lowest at 0.10%. Indigo reported a cancellation rate of 0.90%.
Complaints concerning passengers totaled 601 for November 2023 among scheduled domestic airlines. The complaint rate per 10,000 passengers stood at approximately 0.47. Indiaone Air reported the highest complaints per thousand passengers at 99.1, while Vistara and Indigo registered rates of 0 and 0.1, respectively.

Flight-related issues constituted the primary reason for complaints at 54.6%. Refunds, baggage, and customer service were among the other significant causes.
Between January and November 2023, domestic airlines carried 1382.34 lakhs passengers, marking a 25.09% annual increase from 1105.10 lakhs in the corresponding period the previous year. This also signifies a 9.06% monthly growth.
Recently, Minister of State in the Ministry of Civil Aviation Gen. (Dr) V. K. Singh (Retd) in a written reply in the Lok Sabha said that the airfares operate on a dynamic system, shaped by the forces of demand and supply. Various factors contribute to these fares, including the number of seats sold on a flight, fuel prices, aircraft capacity, competition, seasons, holidays, events, and more, he said.
Government regulations don’t directly set or control airfares. Under Rule 135 of the Aircraft Rules, 1937, scheduled air service providers are mandated to establish tariffs considering factors like operational costs, service characteristics, and existing market tariffs. Airlines have the liberty to set fares in accordance with their operational feasibilities while complying with the outlined regulations, he added.