(26/09/23) Amadeus is working with Microsoft and Accenture
to develop new AI-powered integrations between Cytric Easy, its travel and
expense platform, and Microsoft 365.
Accenture, together with Avanade, is working with
Amadeus to develop and pilot the travel assistant.
Integrated with
Amadeus’ Cytric Easy platform, the assistant is being designed to align travelers’
preferences with employers’ policies for a more efficient and
cost-effective experience.
The generative AI-powered interactive
assistant will leverage Microsoft technologies, including GPT
models from Azure Open AI Service, Microsoft 365 and Teams, to
assist corporate travelers with elements of their journey, from
planning, booking and pre-departure, through to the trip and
post-trip.
Air Tahiti Nui Boeing 787-9 reg: F-OVAA flying at 36,000 feet between CDG and LAX. Picture by Steven Howard of TravelNewsAsia.com
In a conversational style, the chatbot will ask for
clarifications and make suggestions to propose the most
appropriate travel or travel itinerary options.
“Accenture’s collaboration with Amadeus and
Microsoft accelerates the integration of generative AI-powered
solutions in the travel industry, driving innovation and
reinvention. Cytric Easy offers the corporate travel world new
levels of efficiency, personalization and control whilst
transforming the entire experience for the traveler,” said Miguel
Flecha, managing director at Accenture, and account lead for
Amadeus.
In addition, Amadeus is working with Microsoft on
a new plugin for Microsoft 365 Copilot. Currently in development, the Cytric Easy plugin
for Microsoft 365 Copilot aims to make it easier for colleagues to
quickly match and book travel itineraries in a single,
sophisticated workflow within Microsoft 365 using natural language
prompts.
Feliz Montpellier, General Manager, Global
Partners, Microsoft, said, “We are at an extraordinary moment in
the technology landscape, where AI is reshaping industries like
travel and transforming how we work. Through expanded integrations
between Microsoft and Amadeus, we will create more value for
corporations and much more personalized and productive experiences
for travelers.”
By drawing on Amadeus’ knowledge of the
travel ecosystem and harnessing Cytric’s content and knowledge of
the traveler as well as information on corporate booking policies
and preferences, these new AI-powered tools aim to make the
business travel booking experience more intuitive, driving both
business efficiency and employee satisfaction.
“The new Generative AI-powered chatbot
will offer an enhanced way to book business travel, moving from a
standard sequential display with predetermined filters to a
dynamic, interactive conversational interface powered by ChatGPT,”
said Rudy Daniello, Executive Vice President, Amadeus
Cytric Solutions.
“When fully realized, business travelers will be able to book trips
with even greater ease, saving time.”
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